Last updated: July 6, 2026

Support Policy

This Support Policy explains how Flintime Inc. handles account assistance, access issues, and service concerns for PermitSmash users, including driving schools, staff, enrolled students, and users of the PermitSmash apps for iOS and Android.

Support scope

  • Account access issues (sign-in, verification, profile updates).
  • Platform bugs, billing questions, and feature issues on the web platform or mobile apps.
  • Data correction and account-closure requests.
  • Driving school account setup, student/instructor records, and schedule-related issues.
  • PermitSmash mobile app issues such as sign-in, notifications, schedule sync, and lesson workflow problems on iOS or Android.
  • Messaging support for SMS/email delivery, opt-out handling, and notification troubleshooting.

How to request help

  1. Email support@PermitSmash.com from the email tied to your account.
  2. Include your full name and a short description of the issue.
  3. Attach screenshots or device details when relevant.

Response times

We aim to respond within one business day. Complex requests may take longer if investigation is required.

Contact

Flintime Inc. (PermitSmash)
For support questions, email support@PermitSmash.com.